FAQs

πŸ“¦ Shipping & Orders FAQ (Optimized Version)

🚚 How long is your shipping time?

Shipping time depends on your location.

  • United States: 7–15 working days
  • Other countries: 10–20 working days

Since custom-made items require extra time to be produced and carefully prepared, delivery may take 15–25 business days after your order is placed. Thank you for your patience and understanding. If you need any help, please contact us at support@cherishpieces.store

πŸ“ Where is my order now?

To track your order, please visit:

πŸ‘‰ https://www.17track.net/en

Enter your tracking number to view real-time updates.

πŸ”’ What is my tracking number?

After your order has been shipped, you will receive a shipping confirmation emailΒ that includes your tracking number.

πŸ“¦ What is the status of my order?

After placing your order, you will receive an order confirmation email.

  • Processing time: 1–3 business days
  • After processing, your order will be shipped
  • Once shipped, you will receive a shipping confirmation email with your tracking number

To track your order, please visit:
πŸ‘‰ https://www.17track.net/en

πŸ“§ I have not received a confirmation email

If you did not receive a confirmation email, please contact us at:

πŸ“© support@cherishpieces.store

Please include your order IDΒ or the last 4 digits of your payment method, and we will assist you.

πŸ” I want to return or refund my order

Please review our Return Policy first.

If you still need assistance, contact:
πŸ“© support@cherishpieces.store

Please provide your order IDΒ or the last 4 digits of your payment method, and we will process your request.

🎟️ How to apply a discount code?

Please make sure:

  • The code is entered correctly
  • No spaces before or after the code
  • All letters and numbers are correct

If it still doesn’t work, please contact:
πŸ“© support@cherishpieces.store

πŸ’‘ How to get discounts?

There are several ways to receive discounts:

  • Join our community groups or follow us on social media for promotions and updates
  • Register on our website to receive exclusive discount offers via email